Categories 
Customer Service
How To Contact Us
Payment Methods
Placing an Order
Ordering a Gift
Shipping Information
Transit Times
International Shipping
Return Policy
Privacy & Security
How To Contact Us
Please add service@tabletopcollectibles.com to your address book to ensure you receive order and shipping confirmations and replies to your inquiries. If you aren't receiving emails from us, please check your spam folder.
Telephone: Toll free (877) 470-9745 / Mon-Sat 10:00 AM-7:00 PM Pacific Standard Time
Please note that we do return calls outside of those hours, and on Sundays.
Email: service@tabletopcollectibles.com
Mailing address: PO Box 303 / Yacolt WA 98675
Offices & UPS/FedEx address (no postal mail): 18003 NE Silvan / Yacolt WA 98675
Please read our return policy before sending an order back to us.
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Payment Methods
We accept Visa, Mastercard, American Express, Discover, and debit cards with the Visa or Mastercard logo. You may also use your Paypal account, or pay by echeck through Paypal.
If using Paypal, your purchase is not complete until you finish the Paypal steps. If paying by echeck, payment must clear before we can ship your order. This typically takes 5 business days.
If the only method of payment available to you is by money order, please call with your purchase request and we'll give you instructions on how to complete your order by mail. (We cannot accept personal or business checks.)
Placing an Order
Ordering from our store online is completely secure, but if you feel more comfortable placing an order with a human we'll be happy to assist you. Please call us toll free at (877) 470-9745.
Immediately after you place your order with us, online or by phone, our system will send you an automated confirmation email. That will be followed within 24 business hours by a more specific ship notification which includes your tracking number, expected delivery date, and your invoice. We do not include a paper invoice in your package.
Those will be the only emails you'll receive from us. We don't have a mailing list, and don't sell or rent any of your contact details with anyone. (Click here for more information about our privacy policy.)
If the only method of payment available to you is by money order, please call with your purchase request and we'll give you instructions on how to complete your order by mail. (We cannot accept personal or business checks.)
Ordering a Gift
Gift wrap is free at Tabletop Collectibles when your gift is sent directly to its recipient (unavailable when shipping to the purchaser). You can request this option in the Add Comments About Your Order box at checkout. Be sure to specify the occasion and how you'd like the gift message to read.
An order sent to someone other than the purchaser is automatically accompanied by a gift receipt without any pricing or credit card information, whether or not gift wrap is requested.
Shipping Information
All US orders incur one flat fee of $9.85 for packaging and shipping. Click here for information about international shipping.
All orders within the continental United States are shipped UPS Ground, so your purchase is automatically tracked and insured. We do not require a signature for delivery, but the determination about whether to require a signature is ultimately up to your UPS delivery driver, who may still require one.
See the map below for Ground transit times.
Orders sent to Alaska, Hawaii, and Puerto Rico will be sent via USPS Priority Mail and may take up to an additional 48 hours for us to ship. While these items are insured and a delivery confirmation number will be sent to you, the US Postal Service does not offer real-time tracking and we cannot give you an expected delivery date.
Transit Times
All orders ship within 24 hours of receipt, Monday through Friday.
Orders received by 2 PM PST Monday-Friday ship the same day.
Orders received after 2 PM PST Monday-Thursday will ship the next day.
Orders received after 2 PM PST on Friday will ship the following Monday.
The map below shows Ground shipping transit times to your location.Transit times do not include Saturdays, Sundays, or holidays*. When calculating, remember to begin counting the day AFTER we ship your order, since your order is picked up in the evening.
Expedited shipping is quite expensive - sometimes twice the value of the item you're having shipped. But if you really, really need it yesterday, please call us before or after you place your order so we can calculate expedited shipping charges. Your order must be packed, weighed, and measured before we can advise you of these rates.
*2010 Holiday Schedule: UPS does not pick up or deliver Ground packages on the following days: May 31st, July 5th, Sept 6th, Nov 25th & 26th, Dec 24th (deliveries but no pick-ups), Dec 25th, Dec 31st, and Jan 1st, 2011.
Return Policy
We know that sometimes you change your mind. If you wish to return something you've purchased from us, it's important to send us an email first so we know the reason for return.
Items and their packaging must be
a) returned in original, new condition
b) postmarked within 30 days of delivery, and
c) sent using a trackable method (UPS, FedEx, or USPS with delivery confirmation). This is to ensure that both you and we have proof of delivery. Please choose one of our addresses above based on your method of return.
We don't penalize you with "restocking" fees, but shipping charges aren't refundable.
If you find defects or shipping damage, please contact us immediately and we'll advise you how to proceed.
Privacy & Security
We don't ever share or sell your information. The information collected on this site is for the sole purpose of billing, shipping, and contacting you in the event we need more information for your order.
We take security seriously. Our website uses 256 bit encryption to send your credit card information directly via secure connection to our online payments processor, Authorize.net. Neither our website software nor office computers store your credit card data. We actually have no access to your full credit card number at any time.
To prevent the fraudulent use of your credit card by someone not authorized to use it, if your confirmation email bounces and we cannot reach you at the phone number on your order, we'll automatically cancel your purchase and void the charges to your card.
